| Title: | Account Sales Manager |
|---|---|
| ID: | 1025 |
| Position Summary: | The Account Manager will be responsible for developing deeper loyalty with existing clients, driving client retention and building further revenue opportunties within the client base. |
Responsibilities
- Effectively promote and sell Convey’s solutions to clients through the adoption of Convey’s sales process and Account Management methodology
- Follow procedures for account discovery, account handling, solution positioning, and phone conversation techniques as part of the Account Management methodology
- Provide feedback and improvement ideas on current account management process
- Achieve quarterly revenue targets and pipeline growth targets
- Build strong relationships at all levels of clients’ organizations
- Conduct monthly, quarterly, and annual client reviews
- Ensure client retention by balancing client expectations of the delivery of Convey’s solutions and serve as an internal advocate for the client
- Develop and execute on an annual territory plan which will reflect your plan to achieve revenue and pipeline targets
- Monitor personal account management performance daily, and manage regular forecasts of revenue goals and soft cold calling objectives to existing clients
- Identify and ensure resolution of client issues by coordination with internal departments and clients
- Identify and implement improvements to processes, documents, and tools to benefit internally and externally
Qualifications
- Bachelor’s degree
- Minimum of 2+ years’ experience in a telemarketing, sales or client services groups with high level interaction with external prospects, clients or partners
- Minimum of 2 years quota experience with demonstrated ability to exceed quotas
- Tax, Financial Services or Software industry experience preferred, software-as-a-service industry experience a plus
- Ability to manage multiple sales opportunities concurrently and actively manage pipeline development of those opportunities
- Strong team player – identifying and executing ideas that will make both Client Management and Convey more customer-centric and high performance
- Successful management of individual performance targets and benchmarks (activity rates, qualified leads and lead-to-sale conversion rates)
- Good interpersonal listening and communication skills
- Up to 20% travel for client meetings, trade shows, and special projects
- Ability to pass a background/credit check
Critical Performance Competencies
- Demonstrate leadership qualities, self-motivated, and a team player
- Ability to influence and negotiate
- Effective internal & external communication skills (written, verbal and presentation) – ability to give presentations to small or large groups
- Ability to listen and communicate effectively over the phone
- Projects a positive and professional image to all internal and external parties
- Proficiency with sales force automation/customer relationship management solutions (Salesforce.com preferred) and Microsoft Office suite of tools
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Must work effectively in a dynamic, small company environment
- Equal Opportunity Employer, M/F/D/V
- No Relocation
One of the Twin Cities fastest and consistently growing Software as a Service Organizations providing solutions to many of the nation’s most prominent banks and insurance institutions. Convey was recently identified in the Minneapolis Star Tribune as a company poised to benefit from the IRS’s enhanced focus around closing the “tax gap”. http://www.startribune.com/business/137328783.html
Convey is a company dedicated to bringing in fun, hardworking, and career oriented individuals who are as passionate about their work as they are about their lives. Our leadership team is focused on finding talented individuals who not only have a desire to be successful in their initial role at the organization but aspire to grow and develop in the years to come.
Watch this brief YouTube video about our organization: http://www.youtube.com/watch?v=WLSVcC_EhlQ Or learn more about Convey at:http://www.convey.com.
